Here at R.V. Rescue we are focused on providing amazing customer service, we try to go up and above to make your experience the best one yet, even if your not having the best of days. Our number of staff is small so we are able to interact with you on a personal level instead of you just becoming a number in our shop. Here are some facts on our staff at R.V. Rescue.
Ian Rosseel- Owner/Operator, Father of 3, before starting R.V. Rescue he worked at a local dealership and completed his full Red Seal R.V. Tech Certification. He grew up in the business with his Father who is a full Red Seal R.V. Tech(20+ years) and his brother who also followed in the trade. Ian prides himself on his work, his ability to problem solve and LOVES electrical problems. They are his favorite. He enjoys customizing units and maximizing their potential and value.
Theran Grinnell- Store Manager, Mother of 1, before coming into the R.V. Business she worked mostly retail in BC, but also grew up with a family in t he service industry. Her father was R.V. Parts, Service, Warranty and General Manager from the time she could remember and her mother was Parts and Service in the Automotive business. She started her journey on R.V.s in 2012 where she had worked her way up from detailing through to parts and up to service and warranty. She has the knowledge for almost any question you can throw at her. The one thing she loves most about her job is knowing she can make a difference in someone else's day. She also likes to prove herself, so put her to the test, if she doesnt know the answer already she will go out of her way to find that answer for you.
We only have certified and trained Red Seal Journeyman Technicians. We are soley dedicated to the service industry so you will never have to wait in line behind a sales customer. We understand that problems arise at the worst of times so we are available when others are not.